When to Switch and How
If negotiation fails to produce a satisfactory offer, or if a new provider in your area offers a clearly superior service like fiber optic internet, switching is your most powerful move. A smooth transition requires careful planning to avoid service interruptions or surprise fees.
First, never cancel your old service before the new service is fully installed and working. Schedule the installation with your new provider. Only after you have confirmed that your new internet connection is stable should you call your old provider to formally cancel. This prevents you from being left without internet for days if there is an installation delay.
Before you commit to switching, you must understand your Early Termination Fee. If you are still in a contract, your current provider will charge you an ETF for leaving early. This fee is often pro-rated, meaning it decreases each month. For example, it might be $240 at the start of a contract but drop by $10 each month. You need to calculate your break-even point. If the ETF is $100 but switching will save you $25 per month, you will recoup the cost of the fee in just four months. Some new providers even offer credits or gift cards specifically to help offset the ETF from your old company, so always ask if such an offer is available.
If you are moving a home phone number, the process is called porting. It is critical that you initiate the port with your *new* provider. Do not call your old provider to cancel the phone line first. If you do, you will likely lose your phone number forever. The new provider will handle the cancellation of the phone service as part of the porting process.
Once your new service is active and you have canceled the old one, you must return all rented equipment. This is a major source of unexpected charges. Follow the provider’s instructions precisely, whether it’s dropping the equipment at a specific store or using a pre-paid shipping label. Always get a receipt or a tracking number as proof of return. Keep this documentation for at least six months in case there are any billing disputes.
Finally, scrutinize your first bill from the new provider and the final bill from the old one. Ensure the new bill matches the price you were quoted exactly. Check the old bill to confirm that service has been terminated and that you have been credited for any days you paid for but did not use. Set a calendar reminder for one month before your new promotional rate expires. The cycle of smart consumerism never ends.
